Your data should have a job.

Last updated May 28, 2026.

Sleep Space collects and uses information to run stays, keep guests safe, improve our rooms, operate our properties, and make better product and corporate decisions from feedback.

Information we collect

• Account information such as name, email, phone number, profile photo, and sign-in method.
• Booking information such as property, room, stay dates, pricing, payment status, check-in status, access QR usage, and reservation history.
• Identity and safety information when verification is required after booking, including verification status and related records from our verification providers.
• Payment and billing information handled by our payment providers, including cards on file, authorizations, charges, refunds, taxes, fees, and damage-related billing records.
• Device, app, and usage information such as browser type, IP address, approximate location, device identifiers, logs, settings, room-control activity, and support interactions.
• Feedback, front desk requests, location suggestions, franchise interest, survey responses, messages, uploaded images, and other content you send us.

How we use information

• To create accounts, process bookings, support check-in, provide room access, and operate the guest app.
• To provide support, respond to front desk requests, and handle safety, security, fraud, damage, and policy issues.
• To improve Sleep Space properties, room controls, pricing, staffing, hiring, product design, and corporate planning.
• To generate internal summaries, analytics, and AI-assisted recommendations from feedback and operational signals.
• To communicate with you about stays, support, launches, policy updates, and service-related messages.

How we share information

We may share information with service providers that help us operate Sleep Space, including hosting, payments, identity verification, communications, analytics, support, security, and property operations providers. We may also share information when required by law, to protect guests and property, or as part of a business transaction such as financing, merger, acquisition, or sale of assets.

AI feedback recommendations

Feedback may be reviewed by internal tools and AI-assisted systems to identify recurring themes and recommended changes. These tools are meant to help Sleep Space listen better, not replace human review of important safety, legal, billing, or guest support decisions.

Your choices

You can contact us to request access, correction, deletion, or limits on certain uses of your information. Some records may need to be retained for bookings, safety, legal, accounting, fraud prevention, and property operations.

Contact

For privacy questions, email privacy@sleepspace.net.